At Regina Kitab Ghar, we strive to ensure you are completely satisfied with your purchase of Punjabi books. As we deal in physical products, please review our policy carefully.

Order Cancellation & Refund Policy

  • No refund or cancellation is allowed once the order has been processed.
  • Once an order is confirmed and processed for shipping, it cannot be canceled, modified, or refunded.

Eligibility for Returns (Limited Cases Only)

We only accept returns under the following conditions:

  • You received a defective, damaged, or incorrect book.
  • The issue is reported within 48 hours of delivery.
  • The book must be in the same condition as received.

Non-Returnable / Non-Refundable Items

  • All successfully delivered orders (no return for personal preference)
  • Books that have been opened or used
  • Customized or special-order books
  • Digital downloads or e-books (if offered in future)

How to Request a Replacement

If you received a defective or wrong item:

  1. Email us at reginakitabgharteam@gmail.com
  2. Include:
    • Your order number
    • Clear photos of the issue
    • Brief description of the problem

After verification, we will:

  • Arrange a replacement, or
  • Issue a refund (only in case replacement is not available)

Shipping Policy for Returns

  • We will cover return shipping costs only for defective or incorrect items.
  • No returns will be accepted for any other reason.

Disclaimer

All books available on Regina Kitab Ghar are carefully selected authentic Punjabi publications. However:

  • We make no warranties, express or implied, regarding the completeness, accuracy, or suitability of the content.
  • The opinions expressed in the books belong to the respective authors and publishers and do not necessarily reflect our views.

Limitation of Liability

In no event shall Regina Kitab Ghar, its owners, or employees be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the books purchased from our store.

We are not responsible for any customs delays or duties when shipping within Canada.

Contact Us

For any questions or support, please contact:
reginakitabgharteam@gmail.com